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Frequently asked question
The delivery date for your order depends upon the delivery method you chose, and whether it’s being delivered by Royal Mail or DPD. You can check our delivery details here.
Mistakes can happen and we’ll try our best to amend your order, however, on occasions we aren’t able to make any changes. This is usually because the item you’ve ordered has already gone into production.
Please get in touch and we will do our best to help.
Unfortunately, we can’t accept returns of personalised gifts unless the products are faulty. Please contact us and we will try to solve the problem.
Unfortunately we don't currently offer overseas shipping.
We're really sorry that your gift hasn’t arrived in one piece. We know how important it is for your gift to be in perfect condition and we’ll do our best to try and solve the problem.
Please contact us either by phone or by using our live chat at the bottom right of the page and we will try our best to help you.