Check your order
If you have placed an order with us you can log in and view your order status. LOG IN HERE
Ask a Question
Our direct chat is available at the bottom right of your screen, just click the 'Chat with us' icon.
Phone 01404 41798. Our lines are open between 9:00am - 2:00pm Monday - Friday
Customer Service FAQs
Where is my order?
The delivery date for your order depends upon the delivery method you chose, and whether it’s being delivered by Royal Mail or Parcelforce. You can check our delivery details here.
I've made a mistake with my order, can I change it?
Mistakes can happen and we’ll try our best to amend your order, however, on occasions we aren’t able to make any changes. This is usually because the item you’ve ordered has already gone into production.
Please get in touch and we will do our best to help.
How do I return an item?
Unfortunately, we can’t accept returns of personalised gifts unless the products are faulty. Please contact us and we will try to solve the problem.
Do you deliver outside the UK?
Unfortunately we don't currently offer overseas shipping.
My order has arrived broken!
We're really sorry that your gift hasn’t arrived in one piece. We know how important it is for your gift to be in perfect condition and we’ll do our best to try and solve the problem.
Can't find anything that relates to your query?
Please contact us either by phone or by using our live chat at the bottom right of the page and we will try our best to help you.